Payment Information
Welcome to Pragus! This policy details how we handle payments for your purchases on pragus.in. Our goal is to make your shopping experience smooth, secure, and transparent. By making a purchase on our website, you agree to the terms outlined in this policy, along with our Terms & Conditions and Privacy Policy.
1. Our Accepted Payment Methods
We offer a variety of convenient and secure payment options for our customers across India:
Credit/Debit Cards: We accept all major Indian and international credit and debit cards, including:
Visa
Mastercard
RuPay
American Express
Diners Club
Net Banking: Pay directly from your bank account. We support a wide range of banks for seamless transactions.
Unified Payments Interface (UPI): Scan and pay using your favorite UPI app (Google Pay, PhonePe, Paytm, BHIM, etc.) for instant payments.
Digital Wallets:
Google Pay
Paytm Wallet
PhonePe Wallet
Other popular wallets as enabled by our payment partners.
Cash on Delivery (COD): we do not offer Cash on Delivery.
All transactions on pragus.in are processed securely in Indian Rupees (INR).
2. Our Payment Process & Billing
Order Confirmation: Once your payment is successfully completed, you will receive an immediate order confirmation email to the address provided during checkout. This email will serve as your receipt and include a summary of your purchase and your unique order number.
Payment Authorization: Your chosen payment method will be authorized for the full purchase amount at the time you place your order. The funds will be captured only after your order has been successfully processed and prepared for dispatch.
Pricing & Taxes:
All prices displayed on pragus.in are in Indian Rupees (INR) and are inclusive of all applicable Goods and Services Tax (GST) as per Indian government regulations.
The total amount payable, including any shipping charges, will be clearly presented to you on the checkout page before you finalize your purchase. What you see is what you pay – no hidden charges!
Shipping Charges: Any applicable shipping or delivery charges will be calculated and displayed distinctly during the checkout process. For details on our shipping policy, please refer to our Shipping Policy.
3. Your Payment Security is Our Priority
At Pragus, protecting your financial information is paramount. We employ cutting-edge security measures to ensure every transaction is safe and secure:
Advanced Encryption (SSL/TLS): Our entire website, especially all checkout pages where you enter personal and payment details, is protected by industry-standard Secure Socket Layer (SSL) and Transport Layer Security (TLS) encryption. This technology creates a secure, encrypted link between your browser and our servers, ensuring your data remains private and secure during transmission. Look for the "https://" in your browser's address bar and the padlock icon.
PCI DSS Compliant Payment Gateways: We partner with leading and reputable payment gateway providers in India (e.g., Cashfree, Razorpay, PayU, Paytm Payment Gateway). These providers are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS), the highest global standard for secure credit card processing. This means your sensitive card details are handled directly by their secure, certified systems, and we never store your full credit card information on our servers.
No Direct Card Data Storage: For your ultimate peace of mind, Pragus (AARUSHI) does not store your complete credit card numbers, CVVs, or expiry dates. Our payment partners provide us with a secure token or a masked version (e.g., last four digits) of your card number for reference or to facilitate future saved payments, should you choose that option.
Fraud Prevention & Monitoring: We utilize sophisticated fraud detection and prevention tools provided by our payment partners to monitor transactions and protect against unauthorized use of payment methods, ensuring a secure environment for all our customers.
4. Refunds, Returns, and Cancellations
We want you to be completely satisfied with your purchase from Pragus. For detailed information on our policies regarding product returns, refunds, and order cancellations, please refer to our comprehensive:
5. Order Issues & Payment Disputes
Payment Failures: In the rare event of a payment failure, your order will not be processed, and you will be notified promptly. You may then be prompted to re-attempt payment or choose an alternative method. We recommend contacting your bank or card issuer if you face persistent payment issues.
Dispute Resolution: Should you have any concerns or need to dispute a charge related to a purchase from pragus.in, please contact our customer support team immediately. We are committed to resolving any issues fairly and efficiently.
6. Privacy of Your Payment Information
Your privacy is extremely important to us. The collection and use of your personal and payment information are strictly governed by our Privacy Policy. We collect payment details solely for the purpose of processing your transactions, fulfilling your orders, and preventing fraud. We unequivocally state that we do not sell, rent, or trade your contact or payment information to any third parties for marketing purposes.
7. Changes to This Policy
Pragus (AARUSHI) reserves the right to update or modify this Payment Information Policy at any time to reflect changes in our practices or legal requirements. Any revisions will be effective immediately upon posting the updated policy on our website. We encourage you to review this page periodically to stay informed about how we manage payment information.
8. Contact Us
Your questions and concerns are important to us. For any inquiries related to payments or this policy, please do not hesitate to reach out to our dedicated support team:
Email: support@pragus.in
Phone: +91 9787723306
Address: AARUSHI, 63/15, Vasantha Road, Cross Street 2, Anna Nagar, Tirupur, Dharapuram, Tamil Nadu – 638656
Thank you for shopping with Pragus! We appreciate your trust in us.
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