Email: support@pragus.in
Pragus is an independent online retailer offering a wide range of products across multiple categories at competitive prices.
Pragus is based in Tiruppur, Tamil Nadu, India.
Unless explicitly stated on a product page, Pragus operates as an independent retailer and is not affiliated with, authorized by, or endorsed by any specific manufacturer or brand.
Yes. Pragus has a physical store in addition to its online retail operations. Customers can visit our store or conveniently place orders through our website.
Simply browse our website, add your desired products to the cart, proceed to checkout, enter your shipping details, choose your preferred payment method, and complete your purchase.
We accept secure online payments through UPI, credit cards, debit cards, net banking, wallets, and other supported payment gateways. Cash on Delivery (COD) is also available for eligible products and serviceable PIN codes.
If your order has not yet been processed, please contact our customer support team as soon as possible. Once processing or shipment has begun, order modifications may no longer be possible.
Orders can be cancelled only before they are processed or shipped. Please contact our customer support team immediately if you wish to cancel your order.
Yes. Once your order is successfully placed, you will receive an order confirmation email containing your order details.
Unless explicitly stated otherwise in the product description, all products sold on Pragus are brand new and unused.
Product images are provided for reference purposes only. The actual product, packaging, color, branding, or design may vary slightly due to manufacturer updates, supplier variations, or display settings.
Please carefully review the product title, specifications, compatibility details, and description before placing your order to ensure the product is suitable for your device.
If you are unsure whether a product is compatible with your device, please contact our customer support team before placing your order. We will do our best to assist you.
Manufacturers may update product specifications, packaging, or design without prior notice. While we strive to keep our product information accurate, minor differences may exist between the listed specifications and the product received.
Eligible products may be returned within 14 days of delivery, subject to the terms and conditions outlined in our Return & Refund Policy.
Returns for incorrectly ordered products may be accepted only if they meet our return eligibility criteria. We recommend carefully reviewing the product specifications and compatibility before placing your order.
If your order arrives damaged, please contact our customer support team within 14 days of delivery and provide clear photographs of the product, packaging, and shipping label for verification.
If you receive a defective or non-working product, please contact our customer support team with your order number, a detailed description of the issue, and supporting photos or videos. We will review your request and arrange a replacement, repair, or refund where applicable.
Once your return is approved and processed, refunds will be issued through the original payment method used for the purchase. The time taken for the refund to appear in your account depends on your bank or payment provider.
No. For security reasons, refunds are generally processed only to the original payment method used when placing the order.
Warranty coverage varies depending on the product. If a manufacturer or seller warranty is available, it will be clearly mentioned on the respective product page. If no warranty information is provided, our standard Return & Refund Policy will apply where eligible.
No. Pragus does not provide installation, setup, or repair services unless explicitly stated on the product page.
Some replacement parts may require technical knowledge, specialized tools, or professional installation. Please review the product description carefully before purchasing and seek professional assistance if required.
No. Pragus is not responsible for any damage, injury, or product failure resulting from improper installation, misuse, unauthorized modifications, or repair procedures performed by the customer or a third party.
Yes. We use industry-standard security measures, SSL encryption, and trusted payment gateways to help protect your personal information and online transactions.
No. You can place an order using either a registered account or Guest Checkout, depending on the checkout options available on our website.
Your personal information is collected and processed in accordance with our Privacy Policy. It is used only for order fulfillment, payment processing, shipping, customer support, and other legitimate business purposes. We do not sell your personal information to third parties.
You can reach our customer support team using the following contact details:
Our customer support team is available Monday to Saturday, 10:00 AM – 5:00 PM (IST). We are closed on Sundays and public holidays.
We aim to respond to most email inquiries within 24 business hours. Response times may be slightly longer during weekends, public holidays, or peak periods.
You can find our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms & Conditions in the footer of our website or by visiting the respective policy pages.
If you couldn't find the answer you were looking for, our customer support team is here to help. Feel free to contact us for product information, order updates, shipping inquiries, returns, refunds, or any general questions.
You can reach us through the following channels:
Our support team will be happy to assist you as quickly as possible during business hours.