Frequently Asked Questions (FAQs)

General Questions

What is Pragus?

Pragus is an independent online retailer specializing in computer accessories, networking products, electronics, replacement parts, and technology-related products. We serve customers across India through our online store.

Where is Pragus located?

Pragus operates from Tiruppur, Tamil Nadu, India.

Are you an authorized brand dealer?

Unless specifically mentioned on a product page, Pragus operates as an independent retailer and is not affiliated with or endorsed by any particular manufacturer or brand.

Do you have a physical store?

Pragus primarily operates as an online retail business. Orders can be placed directly through our website.

Orders & Payments

How do I place an order?

Simply browse our website, add products to your cart, proceed to checkout, enter your delivery information, and complete payment.

What payment methods do you accept?

We accept secure online payment methods available at checkout, including UPI, credit cards, debit cards, net banking, and other supported payment gateways.

Can I modify my order after placing it?

If your order has not yet been processed, contact our support team as soon as possible. Once processing begins, modifications may not be possible.

Can I cancel my order?

Orders may only be cancelled before processing or shipment. Contact customer support immediately if you wish to cancel an order.

Will I receive an order confirmation?

Yes. Once your order is successfully placed, you will receive an order confirmation email.

Shipping & Delivery

How long does order processing take?

Most orders are processed within 2-4 business days after payment confirmation. Please note that processing times may vary during peak periods.

How long does delivery take?

Estimated delivery time is generally 7–14 business days from the date of order placement, depending on the product and destination.

Why does delivery take longer than some other websites?

Many products are sourced through global supply channels to provide customers with a wider selection of specialized items that may not be readily available locally.

Do you deliver across India?

Yes. We deliver to most serviceable pin codes across India.

Which courier partners do you use?

Depending on the destination and availability, orders may be shipped through leading logistics providers such as Delhivery, India Post, DTDC, Ekart, Xpressbees, and other delivery partners.

How can I track my order?

Once your order has been shipped, tracking details will be shared through email or SMS.

Are there any hidden charges?

No. The final amount displayed during checkout is the amount payable for your order.

Product Information

Are the products new?

Unless specifically stated otherwise in the product description, products sold on Pragus are new and unused.

Do product images always match exactly?

Product images are provided for reference purposes. Actual product appearance, packaging, color shades, or branding may vary slightly depending on manufacturers and suppliers.

How do I know if a product is compatible with my device?

Please carefully review the product title, specifications, compatibility information, and description before purchasing.

What should I do if I am unsure about compatibility?

Contact our support team before placing your order. We will do our best to help verify compatibility.

Are product specifications guaranteed?

Manufacturers may occasionally update specifications without notice. Minor differences may occur between listed and received products.

Returns & Refunds

What is your return policy?

Eligible products may be returned within 7 days of purchase, subject to the terms and conditions outlined in our Return & Refund Policy.

Can I return a product if I ordered the wrong item?

Returns for incorrectly ordered products may be subject to eligibility requirements. Customers are encouraged to verify specifications before ordering.

What if I receive a damaged item?

If you receive a damaged product, contact us immediately and provide photographs of the package and product.

What if I receive a defective item?

Please contact customer support with detailed information and supporting images or videos. Our team will review the issue and provide assistance.

When will I receive my refund?

Approved refunds are processed according to the original payment method used during purchase. Processing times may vary depending on banks and payment providers.

Can refunds be issued to another account?

No. Refunds are generally issued through the original payment method used to place the order.

Warranty & Technical Support

Do your products come with a warranty?

Warranty coverage varies by product. If a warranty is available, it will typically be mentioned on the product page.

Does Pragus provide installation services?

No. Customers are responsible for installation unless otherwise stated.

Are replacement parts easy to install?

Many replacement parts require technical knowledge and professional installation. Customers should carefully review product descriptions before purchasing.

Will Pragus be responsible for installation damage?

No. Customers are responsible for any damage caused during installation or repair procedures.

Account & Security

Is shopping on Pragus secure?

Yes. We use secure technologies and payment gateways to help protect customer information and transactions.

Do I need an account to place an order?

Depending on website settings, customers may be able to checkout using either a registered account or guest checkout.

How is my personal information used?

Customer information is handled according to our Privacy Policy and is used only for order processing, customer service, and related business purposes.

Contact & Support

How can I contact Pragus?

Email: support@pragus.in

What are your business hours?

Monday to Saturday: 10:00 AM – 5:00 PM (IST)

How quickly do you respond to customer inquiries?

Most emails are answered within 24 business hours.

Where can I find your policies?

You can find our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms & Conditions on our website.

Still Need Help?

If you cannot find the answer you are looking for, please contact our customer support team at support@pragus.in. We are happy to assist with product information, order updates, shipping inquiries, returns, and general questions.

How do I contact customer support? We are here to help! You can reach us via:

• Email: support@pragus.in

• Phone: +91 9787723306

• Address: 10/150, Chinnaputhur, Agraharaputhur Mangalam Tiruppur Tamil Nadu 641663 India.