Email: support@pragus.in
Thank you for visiting and shopping at pragus.in. We are committed to providing a transparent, clear, and reliable shipping experience. Please review our shipping guidelines below:
Domestic Shipping Only: We ship exclusively within India. We do not offer international shipping at this time.
Currency: All transactions and shipping calculations are processed strictly in Indian Rupees (INR - ₹).
Zero Shipping: We offer completely Zero Cost Shipping on all orders across India. There are no hidden delivery charges, hidden fees, or handling costs added at checkout.
Order Cut-Off Time: Our daily order cut-off time is 11:00 AM (GMT+05:30) India Standard Time (Kolkata). Orders placed before 11:00 AM will begin processing the same business day. Orders placed after this time will begin processing the following business day.
Handling & Processing Time: Orders are typically handled and processed within 0 – 1 business days (Monday to Saturday). During this window, your items are quality-checked, securely packed, and prepared for dispatch.
Ship-From Location: Every order is safely stocked and shipped directly from our registered physical business facility located in Tiruppur, Tamil Nadu.
Transit Time: Once dispatched from our facility, the shipment takes 4 – 5 business days to move through our courier network to your location.
Estimated Delivery Time: From the moment your order is shipped, please allow a total estimated window of 4 – 6 business days to reach your destination.
Please note: Delivery times may vary slightly during public holidays, extreme weather events, or unexpected regional courier disruptions.
As soon as your package is dispatched from our facility, we will instantly send you an email and SMS update containing your active tracking number and a direct link to monitor your delivery live.
If you need to update or correct your shipping address, please reach out to our customer support team within 12 hours of placing your order. Once an item has been processed and handed over to the courier network, we are unable to redirect or alter the delivery destination.
If your package is delayed beyond the estimated timeframe or if you have any questions regarding your shipment, please contact us:
Legal Entity: Pragus
Proprietor: Sellandiamman Karichiappan Prakash
GSTIN: 33AXMPP5008L2Z6
Phone: +91 9787723306
Email: support@pragus.in
Physical Address: 10/150, Chinnaputhur, Agraharaputhur Mangalam Tiruppur Tamil Nadu 641663 India