About Us

Our Story & Vision

Founded in 2019, AARUSHI is a women-led startup based in India. With the growth of eCommerce and digital lifestyles, we recognized the need for a platform that brings together diverse products in one place. pragus.in was created with the vision of making a wide variety of accessories, smart home products, electronics, fashion, home & kitchen items, and more accessible to customers through a reliable sourcing model.

Our goal is to provide customers with options that support their everyday needs across multiple categories, without the limitations of traditional local retail inventories.

What Defines Us: The “Import Against Orders” Model

Our business operates on an Import Against Orders approach:

• Sourcing: We collaborate with verified international suppliers to make products available when an order is placed.

• Wider Range: This model allows us to offer customers access to a broader selection across categories like electronics, smart home, fashion, sports, and more.

• Transparent Pricing: All duties and import charges are included in the listed price. Customers pay only what is shown on the website.

• Simplified Imports: We manage international shipping, customs, and delivery so that customers receive their orders without additional procedures.

Our Commitment & Values

We are guided by principles that focus on clarity and customer support:

• Transparency – Clear details on delivery timelines (usually 18–20 business days for imported items) and store policies.

• Customer Support – Assistance for order tracking, product details, and after-sales queries.

• Product Condition – Products are delivered in the described condition. Manufacturer warranties apply where available.

• Returns – A 14-day return policy applies for defective, damaged, or incorrect products. Non-defective returns are accepted with the customer covering return shipping.

• Reliable Delivery – We work with logistics partners to ensure secure and timely delivery.

Connect With Us

We are constantly expanding our product range and refining our services to better serve your needs. We encourage you to explore pragus.in and discover the world of possibilities for your gadgets.

If you have any questions, feedback, or simply want to learn more, please don't hesitate to reach out:

• Email: support@pragus.in

  • We respond to emails within 24-48 hours during business hours.

• Phone: +91 9787723306

• Business Hours: Monday - Saturday: 10:00 AM - 5:00 PM (IST)

• Registered Address (AARUSHI): 63/15, Vasantha Road, Cross Street 2, Anna Nagar, Tirupur, Dharapuram, Tamil Nadu – 638656

• GSTIN: 33AZXPR0888H1ZL

Thank you for choosing pragus.in. We look forward to being your preferred partner for all your mobile and gadget accessory needs!