Shipping and handling

Shipping Policy

Last Updated: April 2026

At Pragus, we are committed to providing a transparent and reliable shopping experience. This website is operated by Pragus, a registered business entity under the legal proprietorship of Sellandiamman Karichiappan Prakash.

Shipping Regions

Currently, Pragus only ships within India. We do not offer international shipping at this time. By focusing exclusively on the Indian market, we ensure that our logistics and delivery quality remain high.

Customs and Import Information

Since we manage the complex process of sourcing and importing quality products for our customers, Pragus handles all customs clearance and import fees.

• The price you see at checkout is the final price.

• Customers in India will not be asked to pay any additional duty, tax, or customs fees upon delivery.

Delivery Timelines

• Order cut off - 11:00 AM ((GMT+05:30) India Standard Time (Kolkata))
  
• Order Processing and Handling: Orders are typically processed and handle within 2–4 business days before shipment.
  
  
• Transit Time - 5–10 business days
  
  

• Estimated Delivery Time: Once dispatched, please allow 7–14 business days for your order to reach your location.

• Please note: These timeframes are estimates and may vary slightly due to local regulations or courier operations in specific regions.

Delivery Partners

We partner with India’s leading logistics providers to ensure your package arrives safely. Our primary delivery partners include:

• Delhivery

• India Post

• Ekart

• DTDC

• Xpressbees

Order Tracking

Once your order is dispatched, you will receive a tracking number via email. You can monitor your order status directly through your account on our website.

Damages and Receipt

If you notice significant damage to the exterior packaging upon delivery, please refuse the shipment and contact our support team immediately. If you discover damage to the product after opening the package, please contact us within 7 days of receipt.

Contact for Shipping Queries

If your package is delayed beyond the estimated timeframe or if you have any questions regarding your shipment, please contact us:

• Legal Entity: Pragus

• Proprietor: Sellandiamman Karichiappan Prakash

• GSTIN: 33AXMPP5008L2Z6

• Phone: +91 9787723306

• Email: support@pragus.in

• Physical Address: 10/150, Chinnaputhur, Agraharaputhur Mangalam Tiruppur Tamil Nadu 641663 India