Returns and refunds and exchange

Returns & refunds and Exchange policy

Last Updated: May 27, 2026

At Pragus, we aim to ensure every purchase meets your expectations. This website is operated by Pragus, under the legal proprietorship of Sellandiamman Karichiappan Prakash. This policy outlines how we handle returns and refunds for our customers in India.

1. Scope of Returns

To maintain our quality standards, we only accept returns for products that arrive damaged or defective.

• Return Window: You must initiate a return request within 14 calendar days of receiving your delivery.

• Condition: Items must be in their original packaging, including all parts, manuals, and accessories.

2. Exchange Policy

Exchanges are only provided for damaged or defective items. If you receive a product that is non-functional or physically damaged, we will arrange for a replacement of the same item. If the item is out of stock, a refund will be processed as per the terms below.

3. Return Process

To initiate a return or exchange:

1. Contact our support team at support@pragus.in or call +91 9787723306.

2. Provide your order number and clear photos or videos showing the damage or defect.

3. Once approved, we will arrange a pickup through our delivery partners (Delhivery, India Post, Ekart, DTDC, or Xpressbees).

4. Refund Processing

Once we receive the returned item and inspect it at our facility in Tiruppur:

• Processing Time: Your refund will be processed within 2 business days.

• Refund Method: The refund will be credited back to your original payment method (Bank Account/UPI/Card).

• Restocking Fees: We do not charge any restocking fees for damaged or defective returns.

5. Non-Returnable Situations

We cannot accept returns or provide refunds in the following cases:

• "Change of mind" or "Item not liked" (returns are strictly for damage/defects).

• Items damaged due to misuse, improper setup, or electrical surges.

• Requests made after the 14-day return window has expired.

6. Contact Information

For any questions regarding your order, returns, or refunds, please reach out to our official business office:

• Business Name: Pragus (Brand: Pragus)

• Proprietor: Sellandiamman Karichiappan Prakash

• GSTIN: 33AXMPP5008L2Z6

• Email: support@pragus.in

• Phone: +91 9787723306

• Physical Address: 10/150, Chinnaputhur, Agraharaputhur Mangalam Tiruppur Tamil Nadu 641663 India.